Chapter 1: Lessons from the Field

Over the past decade, I've gleaned invaluable insights into effective management from various leaders I've worked with. I regard these insights as essential practices in the realm of management.

My journey as a manager began with my role as a director in a large company, where I faced numerous challenges while learning to lead a team of 1,000. Lacking formal training, such as an MBA, I drew lessons from an entrepreneur who evolved into a respected venture capitalist and now leads a successful public "unicorn" company. Here, I aim to share the key practices that have shaped my management style.

A core promise I uphold is to remain accessible and present for my team. My responsibility as a manager is to ensure that every team member is not only aligned with our shared objectives but also understands the context of our work. Open communication is vital for fostering a positive work environment, and I prioritize the well-being of my team.

Regular one-on-one meetings are a critical component of effective management.

> My management approach is non-traditional and adaptable. I trust my team members to excel at their jobs, highlighting the importance of hiring capable individuals from the start.

I commit to scheduling consistent one-on-one meetings and fostering an open-door policy. This ensures that team members feel at ease approaching me with questions, concerns, or suggestions. Transparency in decision-making is also a priority for me.

The principle of "no nonsense" is mutual; I actively listen to my team's ideas and feedback, providing the necessary resources for them to excel. Fairness and consistency are fundamental to my management style, and I continually seek to grow and learn as a leader to better support my team.

Here are the five best practices for managers:

1. The Importance of Weekly One-on-One Meetings

I will never cancel our one-on-one sessions, as these are your moments to share thoughts and feelings. If you need to reschedule due to pressing tasks, that’s entirely acceptable.

As your manager, my role is to understand what drives you, enabling us to collaborate on your career aspirations. This time is dedicated solely to you—your happiness is my priority.

2. Establishing an Agenda for Our Meetings

Our one-on-one meetings will be structured, with a clear agenda to guide our conversations. This ensures we cover essential topics while leaving room for anything else you wish to discuss.

My aim is to foster efficiency and productivity by providing genuine feedback—both positive and constructive. I strive to maintain an environment where you can discuss your progress and areas for improvement openly.

3. Direct Communication on Conflicts

My primary goal is your success and advancement in your role. I prefer straightforward communication and avoid unnecessary politics within the team. Your responsibility is to achieve our objectives and communicate any challenges you face.

Honesty is crucial during our one-on-one meetings. I actively listen and take notes, which helps us collaboratively address any issues.

4. Continuous Performance Discussions

Every team member's contribution is invaluable, and I believe in collective success. We share achievements and setbacks as a cohesive unit.

You will never encounter unexpected feedback during performance reviews, as we will address your progress regularly in our one-on-one meetings.

5. Valuing Our Time Together

We all invest 40 to 50 hours each week, and I’ve learned the significance of managing time effectively without micromanaging. Regular team meetings occur, but our one-on-ones are particularly vital for sharing personal and professional challenges.

My previous manager exemplified this approach, fostering an environment that encouraged creativity and risk-taking. Transparent management of company goals allowed us to share ideas openly and innovate.

The first video titled "3 Things I Wish I Knew Before Becoming a Manager" discusses essential lessons for new managers, providing insights that resonate with the practices I’ve shared.

The second video, "First-Time Managers Success Guide: 15 Essential Tips Uncovered!" offers a comprehensive guide for those stepping into management, complementing my outlined practices.

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